System administration
For a permanent reliable availability each professionally used EDP system
requires independent of its size and efficiency a structured qualified
support.
We minister your EDP system and offer to you a flexible IT-service,
which we align to your requirements. Do you wish a complete support of
the IT-infrastructure or only a certain (critical) range? In the context
of a consultation we offer a complete EDP planning and maintenance concept
or the optimal addition of your past solutions to you.
Our IT-administration services
- Drawing up the inventory / inventory management
(Listing and marking of existing and newly acquired hard and software, network technology) - Documentation according to requirement profile
(Actual state analysis / sequential logging of planned and transacted work procedures) - Backup monitoring
(Control of regularly implemented data safety devices for presence, consistency and memory availability) - Update management
(regular planning, functional tests, distribution and installation of security-patches and software updates, update examination of anti-virus signatures) - License management
(Administration and monitoring of existing software licences as well as consultation on planned software investments) - Server administration
(Support and maintenance of local servers / server plants or Web servers in the computing centre with all relevant operating systems, e.g. Microsoft Windows 2003/W2K3-SBS, 2008, NT, 2000, Unix, Linux) - Network administration
Monitoring of existing network architecture, user administration, error analyses and problem solutions further information to our network services - Hardware organization
(Maintenance, test / memory test, non removable disk test, CPU test, Main board test, drive assembly test, rigging, repair, selling hardware) - IT-cleaning
(Cleaning / cleaning of server cabinets, network devices such as switches, routers, patch fields, server housings, PC housing, internal area of servers, work stations PCs, monitors, printers, keyboards)
EDP maintenance / servicing contracts
To ensure a regular service and a fast reactivity with the solution of unforeseeable problems and emergencies of system crashes we recommend a support on the basis of a maintenance agreement. Our customers enjoy special performance demands and services on the basis of a servicing contract (service contract). Thus we make for example a 24/7 support (emergency service) and reduced auxiliary services possible. Depending upon your requirements we assure to you agreed upon reaction and return times if necessary. For early problem recognition we use automated hard and software monitors. Thus we solve ideally the IT-problem still before noticeable effects and impairments.
IT-support/ service level agreement
For our manufacturer-spreading IT-support we offer flexible support
stages (service agreement level) to you. On the one hand the choice
of the response time and on the other hand the wanted return time
is crucial.
The following response times after receipt of the support
message are alternatively at your disposal:
SL1 - Next Business Day (reaction on the next working-day)
SL2 - 4h response time Mo-Fr of 08:00 - 20:00 o'clock
SL3 - 4h response time Mo-So 24h (24/7)
SL4 - Re-establishment Next Business Day
SL5 - Re-establishment within 8h (Mo-Fr. 08:00 - 20: 00 o'clock)
We advise you gladly on our servicing contracts and provide you in addition an individually fitting offer.
* Hotline on local rate, mobile could be different